Please use the shipping calculator at the bottom of the Shopping Cart Screen
to obtain an accurate cost.
We operate two warehouses, one in the UK and one in Hong Kong. We aim to send all UK and European orders from the UK and orders for anywhere else in the world from Hong Kong. This is to ensure delivery as quickly as possible. All orders shipped from Hong Kong will have a tracking number.
|UK - 2 to 3 days
|Europe - 3 to 6 days
|USA / Canada - 7 to 15 days
|Rest of the World - 7 to 20 days
The above are average shipping times and it can sometimes take up to 25 days for delivery.
If stocks are limited in one warehouse then your order may be fulfilled from one of our other warehouses and shipping times may alter to those above.
To keep shipping costs as low as possible we are dependant on your local postal service, therefore please wait 14 days after confirmation of mailing before contacting us about any lost orders. Your PayPal account will show confirmation that your order has been shipped.
We will investigate any mislaid parcels and ship a new order to you as soon as possible after 14 days.
Extended Christmas Refund Policy
From the 1st November each year we extend our refund policy to the 31st January to cover the Christmas period. All we ask is that we receive your returned order by the 31st January for a full refund. Please just follow the steps above and remember that all returns must be in original condition. If you have any questions or concerns please get in touch.